top of page

Delivery & Returns
退貨及退款政策

​Product Shipping

We aim to pack and ship your order within 48 hours of payment.
* Delivery will be handled by our own delivery service or by a third-party delivery company/organization.
* 配送將由我們自己的配送服務或第三方配送公司/機構負責。

Note: We are currently only shipping throughout Toronto of Ontario. 
注意：我們目前僅在安大略省多倫多市內發貨。

Product Pick Up

Online purchases may be picked up in person at 23 Milliken Blvd Unit B2, Scarborough, ON M1V 5H7.‘’

​

For curbside pickup, please call +1 647 600 0680 upon arrival. 

Returns 

Returns must be made in-store, unless they are due to damaged product.

​

All returns must be accompanied by an original receipt, and made within 30 days of purchase, unless otherwise specified. 

​

CLEARANCE and food items are final sale. 

Return & Refund Policy

Effective Date: January 01, 2026

This Return & Refund Policy applies to purchases made through Mealchef.ca (food & beverages) and Mealchef.ca/shop-all (merchandise & packaged goods). It is governed by the laws of the Province of Ontario and applicable federal laws of Canada.

1. Mealchef.ca — Food & Beverages (Restaurant Purchases)

Legal Basis: Per Ontario consumer protection laws, prepared food and beverages are perishable and generally not returnable except as required by law.

​

All Sales Are Final. We do not accept returns or exchanges once an order is prepared or picked up.

Exceptions: Refunds or replacements may be considered only if:

​

  1. Incorrect item was received
     

  2. Item was unsafe, contaminated, or materially defective at the time of pickup or delivery
     

Notify us within 24 hours with photos and order details. Remedies may include replacement, store credit,
or refund, as permitted by law.
 

Non-Refundable Situations:
 

  1. Change of mind or taste preference
     

  2. Customer ordering mistakes
     

  3. Delivery delays caused by third parties

2. Mealchef.ca/shop-all — Merchandise & Packaged Goods

Legal Basis: Complies with the Ontario Consumer Protection Act, 2002. Nothing limits statutory consumer rights.

​

Case-by-Case Returns: Certain items may be returned at Mealchef’s sole discretion. Approval is not automatic and does not set precedent.

​

Conditions for consideration:

​

  1. Return request within 14 days of delivery
     

  2. Item unused, unworn, unopened, in original packaging
     

  3. Item not marked as final sale
     

Items with signs of use, damage, or tampering will be rejected.
 

Final Sale Items (unless case-by-case approval granted or required by law):
 

  1. Food items and consumables
     

  2. Opened or used packaged goods
     

  3. Sale or clearance items
     

  4. Gift cards
     

Additional Case-by-Case Notes: Certain items, such as seasonal products, limited editions, or fragile items, may be reviewed individually. Approval is based on condition, packaging, and reason for return. Each request is evaluated independently. Processing times may vary.

3. Damaged or Incorrect Items (Shop Orders)

For damaged, defective, or incorrect orders:
 

  1. Notify within 48 hours of delivery
     

  2. Provide photos and order details
     

We will provide replacement, refund, or remedy as required by Ontario law. Some items may require case-by-case assessment, especially if damage is partial or due to third-party shipping.

4. Return Shipping & Refund Processing

  1. Customer pays return shipping unless error is ours
     

  2. Original shipping fees are non-refundable
     

  3. Refunds issued to original payment method
     

  4. Processing time: 5–10 business days after inspection
     

  5. Case-by-case returns may have adjusted processing times depending on item inspection complexity

5. Policy Abuse

Excessive, abusive, or bad-faith return requests may be denied. Case-by-case approvals do not set precedent.

6. Changes to This Policy

Mealchef may update this policy at any time. The version at the time of purchase applies.

7. Contact Us

For questions or return requests:
 

Meal Chef of Canada

23 Milliken Blvd Unit B2, Scarborough, ON M1V 5H7

CONTACT US

PHONE: +1(647)600-0680 (Business)

退貨及退款政策

生效日期： 2026年01月01日
本退貨退款政策適用於透過Mealchef.ca（食品和飲料）和mealchef.ca/shop-all（商品和包裝食品）購買的商品。本政策受安大略省法律和加拿大聯邦相關法律管轄。

1. Mealchef.ca — 食品和飲料（餐廳消費）

法律依據：根據安大略省消費者保護法，預製食品和飲料屬於易腐品，一般不可退貨，除非法律另有規定。

所有訂單一經售出，概不退換。訂單一旦準備就緒或顧客取走，我們不接受退貨或換貨。

例外情況：僅在以下情況下才會考慮退款或換貨：

  1. 收到的商品有誤。

  2. 物品在取貨或送貨時有不安全、受污染或重大瑕疵。

請在24小時內通知我們，並提供照片和訂單詳情。根據法律規定，補救措施可能包括更換商品、提供商店積分或退款。

不可退款的情況：

  1. 改變主意或口味偏好

  2. 顧客下單錯誤

  3. 第三方造成的交貨延誤

 

2. Mealchef.ca/shop-all — 商品及包裝食品

法律依據：符合 2002 年安大略省消費者保護法。任何條款均不限制法定消費者權益。

個案退貨：部分商品是否允許退貨由Meal Chef全權決定。退貨申請並非自動批准，也不構成先例。

​

考慮條件：

  1. 自收貨之日起14 天內可申請退貨

  2. 商品全新未使用、未穿戴、未開封，原包裝完好。

  3. 商品未標示為最終銷售商品

有使用痕跡、損壞或人為改動痕跡的物品將被拒收。

 

最終銷售商品（除非個別批准或法律要求）：

  1. 食品和消耗品

  2. 已開封或已使用的包裝商品

  3. 特價或清倉商品

  4. 禮品卡
     

個別情況補充說明：某些商品，例如季節性產品、限量版或易碎品，可能需要單獨審核。審核通過與否取決於商品狀況、包裝、退貨原因。每項申請均獨立評估，處理時間可能不同。

 

3. 損壞或錯誤的商品（商店訂單）

對於損壞、有缺陷或錯誤的訂單：

  1. 請在收貨後48 小時內通知我們。

  2. 請提供照片和訂單詳情

我們將根據安大略省法律規定提供更換、退款或補救措施。部分商品可能需要個案評估，特別是當損壞僅為部分損壞或因第三方運輸造成時。

 

4. 退貨運費及退款處理

  1. 除非錯誤是由我方造成的，否則退貨運費由客戶負擔。

  2. 原始運費不退還

  3. 退款將退回至原支付方式

  4. 處理時間：檢驗後5-10 個工作天

  5. 根據商品檢驗的複雜程度，個別退貨的處理時間可能會有所調整。

 

5. 濫用政策

過度、濫用或惡意退貨申請可能會被拒絕。個案批准不構成先例。

 

6. 本政策的變更

Meal Chef 可隨時更新此政策。以購買時的版本為準。​

​

7. 聯絡我們

如有任何疑問或需要退貨：

Meal Chef of Canada
23 Milliken Blvd Unit B2, Scarborough, ON M1V 5H7
 聯絡我們
+1(647)600-0680

bottom of page