運輸和退貨
產品運輸
我們的目標是在您付款後 24 小時內打包並發貨。貨物已透過加拿大郵政預訂。
注意：我們目前僅在阿爾伯塔省境內發貨。
Product Pick Up
線上購買的商品可親自前往 10432 82 Avenue NW, Edmonton AB 領取。 ''
如需路邊取貨，請在抵達時撥打 780 439 8349。
返回
退貨必須在店內進行，除非是因為產品損壞。
除非另有規定，否則所有退貨必須附有原始收據，並在購買後 30 天內進行。
清倉商品及食品一經售出，概不退換。
運輸和退貨
Effective Date: January 01, 2026
This Return & Refund Policy applies to purchases made through Mealchef.ca (food & beverages) and Mealchef.ca/shop-all (merchandise & packaged goods). It is governed by the laws of the Province of Ontario and applicable federal laws of Canada.
1. Mealchef.ca — Food & Beverages (Restaurant Purchases)
Legal Basis: Per Ontario consumer protection laws, prepared food and beverages are perishable and generally not returnable except as required by law.
All Sales Are Final. We do not accept returns or exchanges once an order is prepared or picked up.
Exceptions: Refunds or replacements may be considered only if:
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Incorrect item was received
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Item was unsafe, contaminated, or materially defective at the time of pickup or delivery
Notify us within 24 hours with photos and order details. Remedies may include replacement, store credit,
or refund, as permitted by law.
Non-Refundable Situations:
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Change of mind or taste preference
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Customer ordering mistakes
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Delivery delays caused by third parties
2. Mealchef.ca/shop-all — Merchandise & Packaged Goods
Legal Basis: Complies with the Ontario Consumer Protection Act, 2002. Nothing limits statutory consumer rights.
Case-by-Case Returns: Certain items may be returned at Mealchef’s sole discretion. Approval is not automatic and does not set precedent.
Conditions for consideration:
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Return request within 14 days of delivery
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Item unused, unworn, unopened, in original packaging
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Item not marked as final sale
Items with signs of use, damage, or tampering will be rejected.
Final Sale Items (unless case-by-case approval granted or required by law):
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Food items and consumables
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Opened or used packaged goods
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Sale or clearance items
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Gift cards
Additional Case-by-Case Notes: Certain items, such as seasonal products, limited editions, or fragile items, may be reviewed individually. Approval is based on condition, packaging, and reason for return. Each request is evaluated independently. Processing times may vary.
3. Damaged or Incorrect Items (Shop Orders)
For damaged, defective, or incorrect orders:
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Notify within 48 hours of delivery
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Provide photos and order details
We will provide replacement, refund, or remedy as required by Ontario law. Some items may require case-by-case assessment, especially if damage is partial or due to third-party shipping.
4. Return Shipping & Refund Processing
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Customer pays return shipping unless error is ours
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Original shipping fees are non-refundable
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Refunds issued to original payment method
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Processing time: 5–10 business days after inspection
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Case-by-case returns may have adjusted processing times depending on item inspection complexity
5. Policy Abuse
Excessive, abusive, or bad-faith return requests may be denied. Case-by-case approvals do not set precedent.
6. Changes to This Policy
Mealchef may update this policy at any time. The version at the time of purchase applies.
7. Contact Us
For questions or return requests:
Meal Chef of Canada
23 Milliken Blvd Unit B2, Scarborough, ON M1V 5H7
CONTACT US
PHONE: +1(647)600-0680 (Business)
運輸和退貨
我們的目標是在您付款後 24 小時內打包並發貨。貨物已透過加拿大郵政預訂。
1. Mealchef.ca — 食品和飲料（餐廳消費）
線上購買的商品可親自前往 10432 82 Avenue NW, Edmonton AB 領取。 ''
如需路邊取貨，請在抵達時撥打 780 439 8349。
返回
退貨必須在店內進行，除非是因為產品損壞。
除非另有規定，否則所有退貨必須附有原始收據，並在購買後 30 天內進行。
清倉商品及食品一經售出，概不退換。